Thank God for bureaucrats – where would we citizens of the modern state be without them?
Nearly five-and-a-half years after rolling out its less-than-stellar electronic filing system for patents without significant beta-testing or public input, the Israel PTO has now re-done its website, apparently without warning – and, evidently, again without beta-testing. Those of us on the ILPTO’s mailing list received word of the change last night, in the form of the following email:
"To the public of applicants, attorneys-at-law and patent agents, greetings.
"We wish to inform you that the Patent Office web site has moved to the GOV.IL platform, which is the government platform that government offices are obligated to use. The GOV.IL platform is very different from the old site, and therefore we estimate that you will need a period of time to transition to the new site.
"For any comment, question or assistance, you may contact Ms. Shirley Cohen, the Office’s contact person for the web site, at [email protected] or at 073-392-7167."
What fun.
From the letter it sounds like this was something forced upon the ILPTO, but even if that’s the case, it was clearly in the works for a while, so why not give advance warning? (In the interest of fairness, I’ll note that it’s possible there was advanced that I missed…but I don’t think so, as none of the colleagues with whom I’ve spoken recall seeing advance warning of the change.) If you recognize that a transition period is necessary, why not have the two systems run in parallel for a period of time to allow people to compare (or, in a pinch, use the old system), instead of forcing everyone onto the new site without warning? And why not solicit public input so as to improve the system before you launch?
I have not had much time to play with the new site and figure it out. Maybe it’s substantively better than the old site, but I don’t see how a one-size-fits-all formula for all state web sites is necessarily an improvement. Certainly, the time that will have to be invested by veteran users of the old site to familiarize themselves with the new site will be considerable. That loss of productive, tax-generating hours is obviously not a consideration for the bureaucrats.
Nor have I had a chance to see if the English version of the site is complete. The English version of the old site lacked much of the information of the Hebrew site, so perhaps in this regard the new site is an improvement.
One thing that I find annoying is that the top bar on every screen is the bar for the entire gov.il site. So if I click on, say, the “information” tab, and select “legal information”, the next screen lets me search the entirety of what is classified as “legal information” on ALL the Israel government sites. All 14,128 pages, in fact, as of today. Just what I need when I’m looking for info specifically from the Patent Office.
Sigh.
At least the IDF and home-grown Israeli technology provides me with the luxury of ruminating on stupidities like this even as our friendly neighbors send heavy projectiles our way. More on that in a subsequent post.
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