Early in the current war, a group of hi tech workers in Israel got together and wrote code to help them identify missing people, employing AI to assist. They did it in just a few days, and the state used the results to help figure out who might have been kidnapped.
Similarly, my wife has been involved in obtaining donations and then using the funds to buy equipment for soldiers. To help her save time tracking which donations have been received, in what amounts, from whom, for which unit, where the money was spent, and to keep track of receipts of both income and expenditures, a woman from our synagogue wrote some code. Did a Zoom meeting with my wife to understand the needs, and then wrote the code. Took her less than a day. Took her an hour to do a tweak when my wife realized there was something else she needed. My wife is most appreciative (as am I).
Then there’s the USPTO, which appears set to screw up things as much as possible for everyone, and which has no shame whatsoever about it.
The USPTO currently has multiple systems on the patent side, primarily EFS for submitting documents and PAIR for looking at documents. It’s not an ideal arrangement, but it works, even though the USPTO has been steadily downgrading both systems over the past several years.[1]
Clearly, what would be better is an integrated system that combines filing and document-inspection functions. WIPO has such a system – ePCT – and it’s wonderful. You file things, you can see them immediately, there’s good tech support during working hours, and most importantly, WIPO asks users how to improve the system.
Rather than adopt ePCT, the USPTO has been working on “Patent Center” for many years now – alpha testing began in 2017. So convinced was the USPTO that Patent Center is the greatest thing since sliced bread that they announced in September that November 7, 2023 would be the last day of operation of PAIR and EFS.
But Patent Center still isn’t ready for prime time. Over the past several years, the members of the “PatentCenter listserv” maintained by Carl Oppedahl have compiled a long list of both bugs and desired features in Patent Center. Some of those bugs have been there for four years. Does the USPTO listen? No. Does it address the bugs, or add the features? Sometimes, but it doesn’t tell anyone when it does. And sometimes it breaks things further, like this week when they decided you can’t file pdf files that end in .PDF, in uppercase letters. No, now in Patent Center you have to file with a lowercase ending - .pdf. Even though both EFS and Patent Center have hitherto accepted .PDF endings. Did they announce they’d be doing this? Of course not. Users had to waste time figuring out the problem. You can’t make this up.
This is what happens when the US federal government tries to develop software. It has to issue a bid for proposals, because supposedly this increases competition and lowers costs. But it has the opposite effect: rather than lowering the cost and improving the quality of the work, there are apparently only a few vendors who qualify to bid, so in the end they not only charge a ton, they stink at what they do. And God forbid
On top of it, the USPTO is, to put it charitably, less than forthright with the public. They don’t acknowledge problems, they don’t fix most things, and when they do fix things they don’t say they’ve been fixed. And as noted above, recently they’ve been breaking things without telling anyone.
Last month several representatives of the listserv community met with some PTO people. One of those representatives flew into DC from Texas, another from Colorado. Several days before they had sent the PTO a slide deck of issues to be discussed. So while these folks are in transit, just a few hours before the meeting, the USPTO sends out its own slide deck, having nothing to do with the problems with Patent Center, and then uses those slides at the meeting, essentially lecturing the non-PTO people about the greatness of Patent Center. A similar thing transpired on Monday of this week, when representatives of the National Association of Patent Practitioners met with people from the PTO: no acknowledgment that Patent Center is FUBAR. Criminy, USPTO, even your own Electronic Business Center people have been telling people that when things don’t work in PC, they should use EFS instead – the same EFS that’s about to get shut down.
This condescending attitude from the incompetent USPTO pervades its approach to IT. We complained about docx filing and said that the PTO should take pdf files as the controlling document, and allow users to file .docx as an adjunct; instead, Director Kathi Vidal says they’ll deign to let us a pdf with our docx files, but this favor that she’s doing us is only temporary.
Amazingly, today on the USPTO’s patent center page, under “known issues and workarounds”, it lists several items that it knows are defective but that it only plans to fix in December or January – AFTER it has killed EFS.
Anyway, last night the PTO blinked, and pushed off the destruction of EFS and PAIR until next week. Apparently they’re now working furiously to fix things in PC. Where were you for the last five years, you jerks?
I don’t know why the USPTO is being so asinine about this. My guess is that the people involved will get bonuses if the program launches by a certain date, regardless of whether it works or not. But I’m super disgusted by the double-standard here: if we practitioners or our clients make false statement to the PTO, we can be fined and even disbarred. But when the PTO people lie to us, as they’ve done repeatedly and consistently for year? No problem.
[1] For example, there used be both public PAIR and private PAIR: the former could be used by anyone to look at the documents in any patent applications that had been published, the latter could be used by people with authorization to look at as-yet-unpublished files. Until about six or seven years ago, private PAIR provided the functionality of public PAIR as well. But then the USPTO decided to completely bifurcate them, so that if you were logged into private PAIR and wanted to look at file wasn’t yours, you had to log out (or open a different browser) and then enter public PAIR. Really, really, stupid. And then about two years ago they shut down public PAIR, to force users to use Patent Center.
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